AI Customer Sentiment Analysis Software for B2B Accounts
Reads every interaction, scores the relationship, and flags the accounts at risk of churn.
Scores the tone of every customer thread and charts the trend over weeks. When an account drifts past your alert rule, it lands on the at-risk panel with the evidence attached and a named owner. The agent flags; your people save the account.
The problem
B2B customers rarely complain before they leave
The difference
The same drift. Two endings.
Every account has a pulse: the tone of its threads, scored and charted week by week. Below, the same account cools over ten weeks in both charts. On the left, nobody is watching the tone. On the right, the agent is – with your admin’s alert rule armed and a person ready to own the save.
Why it matters
The cheapest retention is a timely call.
Winning back a lost account costs multiples of the follow-up made while the account is still talking to you. The drift shows in tone months before it shows in orders – which means every save the alert rule sets up is revenue that was already walking out the door.
The warning arrives months before the exit
Purchasing stops last. The tone cools first – shorter replies, fewer questions, a colder sign-off. Scored per account, that drift is visible while there is still time to act on it.
The earliest save is the cheapest save
A follow-up made while the account is still answering your emails costs a phone call. Recovering the same account after it has signed elsewhere costs multiples, if it can be recovered at all.
Every save is revenue already earned
A retained account keeps its orders, its history and its references. Retention does not need new demand – it protects the demand your team already won.
How the agent works
Sentiment scoring and churn risk, account by account.
The agent reads, scores, watches, flags and assigns – and every rule it flags by is one your admin set and can see in the log.
Every thread
Customer communication per account – the email threads your team already has. No survey to send, no portal, nothing extra for the customer to do.
The tone
A sentiment score per account on a fixed scale, with a legend on every chart, so the whole team reads the same number the same way.
The drift
Trends charted over weeks. One sour email is noise; four cooling weeks in a row is a signal worth a phone call.
By your rule
A drop of X points over Y weeks, or a score at or below the floor – admin-set and logged. The account lands on the at-risk panel with the evidence attached.
A named owner
One action and a specific person owns the follow-up. The agent flags, a person makes the save – and the assignment is on the log.
Best of both worlds
Product speed. Custom fit.
You shouldn’t have to choose between a rigid SaaS box and years of custom build. The agent is both.
A proven agent, ready to run
The scoring engine, the trend charts and the alert rules grew out of a live product already running on real customer communication. You are live in under a week – and your team is reading account health off a chart by Friday.
Configured around your book
Your scale, your alert thresholds, your floors and your account owners are configuration, not code. Need the at-risk panel wired into your own tooling, or a rule shaped to how your accounts actually behave? We build it around you, at product speed.
Governance, not vibes
Agentic where it earns trust. Governed where it counts.
The agent scores and flags. A person owns every follow-up. And every rule, change and action sits on a log your auditor would enjoy.
Never contacts customers
Nothing goes to a customer from the agent – it scores, charts and flags. Every customer conversation is had by your team, on your team’s judgment.
Admin configures, never acts
Alert rules and thresholds are set by your admin, and the admin cannot act on accounts. Separation of duties is built in, not bolted on.
Everything on the record
Config changes land in the change log; assignments and follow-up actions land in the action audit – who, what, when, every time.
Why teams keep it
Built for how you run
- Reads the customer communication your team already has – customers install nothing, fill in nothing
- One scale, one legend – account health read the same way across the team
- The alert rule fits your book: a drop over weeks, a floor, or both
- Admin configures, never acts – and every change is logged
- Part of the Growgents crew of business process automation agents that runs on your SAP ERP; the agent itself reads communication, not your ERP
What changes in weeks
- At-risk accounts surface while they are still talking to you
- Every flagged account carries a named owner and a logged follow-up
- Account health becomes a trend on a chart, not a gut feel in one head
- The evidence behind every alert is attached, not anecdotal
- The quiet exit stops being a surprise
FAQ
Sentiment intelligence, answered
What is customer sentiment analysis?
Customer sentiment analysis reads the tone of customer communication – the wording, not just the volume – and turns it into a score you can track. The agent scores every customer thread per account, so account health stops being a gut feel and becomes a trend your team can watch move.
How does the agent score sentiment?
It reads the customer communication on each account and scores the tone on a fixed scale, with a legend on every chart so the whole team reads the numbers the same way. Scores update as new threads arrive, and the trend per account is charted over weeks – it is the drift that matters, not any single message.
What counts as an at-risk account?
Whatever your admin defines. The alert rule is configuration, not hard-coding: a sentiment drop of a set number of points over a set number of weeks, or a score at or below a floor. When an account trips the rule it lands on the at-risk panel, and every change to the rule is in the config log.
What happens when an alert fires?
The account appears on the at-risk panel with the evidence attached – the trend and the threads behind it. From there, a follow-up is assigned to a specific person, so a named owner is on the save from minute one. The agent flags; a person makes the call.
Does the AI ever contact our customers?
Never. The agent scores and flags – it sends nothing to a customer, drafts nothing to a customer, and holds no conversation on your behalf. Every customer touch is made by your team.
Where does the sentiment data come from?
From your own customer communication – the email threads your team already has with each account. There is no survey to send and nothing for your customers to fill in; the signal was sitting in your inbox all along.
Is every action logged?
Yes. Alert-rule changes and configuration changes land in the config log; follow-up assignments and actions land in the action audit. The admin configures the rules but never acts on accounts, and every entry carries who did it and when.
How long does it take to implement?
You are live in under a week. The scoring engine, the trend charts and the alert rules already exist – setup is configuration: your accounts, your scale, your thresholds and your owners.
Start here
Book a free 20-minute account-health review
Tell us how many accounts you manage and how your team spots risk today. We’ll show you what the agent would surface from the communication you already have – and the revenue behind a timely follow-up. No pitch, no rip-and-replace.
20 minutes · no pitch · you leave with a picture of your book